Shipping Policy
At Konday, we are committed to delivering your orders quickly and safely. This Shipping Policy explains our shipping methods, costs, and delivery times.
Shipping Destinations
We ship worldwide, including North America, Europe, Asia, and other regions. If your country is not listed at checkout, please contact us for assistance.
Shipping Methods & Delivery Time
Standard Shipping: 7–15 business days (varies by destination)
Expedited Shipping: 3–7 business days
Express Shipping: 1–3 business days (selected regions only)
Delivery times may vary due to customs, holidays, or unforeseen delays.
Shipping Costs
Shipping costs depend on:
Destination country
Order weight and dimensions
Selected shipping method
Fees are displayed at checkout before completing your purchase.
Order Processing Time
Orders are processed within 1–3 business days after payment confirmation. You will receive a confirmation email with tracking information once your order ships.
Tracking Your Order
You will receive a tracking number via email to monitor delivery status on the carrier’s website.
Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, and taxes, which are the responsibility of the customer. Please check local regulations before ordering.
Lost or Damaged Shipments
If your shipment is lost or damaged:
Contact Konday Customer Support immediately
Provide your order number and any relevant photos
We will work with the carrier to resolve the issue and arrange a replacement or refund if needed
Contact Us
For any questions regarding shipping, delivery times, or costs, please contact us:
Konday
Email: cicy@konday.com
Phone: +86 19098583560
Address: [No. 6 Industrial Zone, Huimin 2 Road, Guanlan Street, Longhua District, Shenzhen City, Guangdong Province]